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User Feedback

Feedback Channels​

We value feedback from every user. Your suggestions and opinions are important drivers for our continuous improvement. We provide multiple feedback channels to ensure your voice is heard.

👉 Share Your Feedback

Online Feedback​

  • Website Feedback Form - Submit feedback on our website
  • In-App Feedback - Submit feedback directly within the app
  • Email Feedback - Send email to feedback@ihateppt.com
  • Online Customer Service - Submit feedback through online chat

Social Media​

  • WeChat Official Account - Follow our WeChat official account
  • Weibo - Follow our official Weibo
  • Zhihu - Interact with us on Zhihu
  • GitHub - Submit issues on GitHub

Community Feedback​

  • User Forum - Participate in user forum discussions
  • QQ Group - Join user QQ group
  • WeChat Group - Join user WeChat group
  • Discord - Join our Discord server

Feedback Types​

Feature Suggestions​

  • New Feature Requests - Propose new feature suggestions
  • Feature Improvements - Suggestions for existing feature improvements
  • User Experience - User experience optimization suggestions
  • Interface Design - Interface design improvement suggestions

Bug Reports​

  • System Errors - Report system errors and issues
  • Function Problems - Report function problems
  • Performance Issues - Report performance issues
  • Compatibility Issues - Report compatibility issues

Content Feedback​

  • Content Quality - Feedback on content quality
  • Template Suggestions - Template improvement suggestions
  • Design Feedback - Design-related feedback
  • Content Accuracy - Content accuracy feedback

Service Feedback​

  • Customer Service - Customer service experience feedback
  • Response Time - Feedback on response time
  • Solution Quality - Feedback on solution quality
  • Overall Satisfaction - Overall service satisfaction

Need more help?

Our support team is here to help you succeed. Get in touch for personalized assistance.

Contact Support

Feedback Process​

Submission​

  1. Choose Channel - Select appropriate feedback channel
  2. Describe Issue - Clearly describe the issue or suggestion
  3. Provide Details - Include relevant details and context
  4. Attach Files - Attach screenshots or relevant files if needed

Processing​

  1. Initial Review - Initial review of feedback
  2. Categorization - Categorize feedback by type and priority
  3. Assignment - Assign to appropriate team member
  4. Investigation - Investigate and analyze the issue

Response​

  1. Acknowledgment - Acknowledge receipt of feedback
  2. Initial Response - Provide initial response within 24 hours
  3. Follow-up - Follow up on progress and resolution
  4. Resolution - Provide final resolution and explanation

Feedback Categories​

High Priority​

  • Critical Bugs - System-breaking issues
  • Security Issues - Security-related problems
  • Data Loss - Issues causing data loss
  • Payment Problems - Payment-related issues

Medium Priority​

  • Feature Requests - New feature suggestions
  • UI/UX Issues - Interface and experience issues
  • Performance Problems - Performance-related issues
  • Integration Issues - Third-party integration problems

Low Priority​

  • Enhancement Suggestions - Enhancement suggestions
  • Documentation - Documentation improvement suggestions
  • Training - Training and education requests
  • General Feedback - General feedback and suggestions

Response Times​

Critical Issues​

  • Response Time: Within 2 hours
  • Resolution Time: Within 24 hours
  • Follow-up: Daily updates

High Priority​

  • Response Time: Within 4 hours
  • Resolution Time: Within 72 hours
  • Follow-up: Regular updates

Medium Priority​

  • Response Time: Within 24 hours
  • Resolution Time: Within 1 week
  • Follow-up: Weekly updates

Low Priority​

  • Response Time: Within 72 hours
  • Resolution Time: Within 2 weeks
  • Follow-up: Monthly updates

Feedback Tracking​

Status Updates​

  • Received - Feedback received and acknowledged
  • Under Review - Feedback under review
  • In Progress - Work in progress
  • Resolved - Issue resolved
  • Closed - Feedback closed

Progress Tracking​

  • Ticket Number - Unique ticket number for tracking
  • Status Updates - Regular status updates
  • Timeline - Expected resolution timeline
  • Communication - Ongoing communication

Feedback Impact​

Product Development​

  • Feature Roadmap - Influence product roadmap
  • Priority Setting - Help set development priorities
  • Quality Improvement - Improve product quality
  • User Experience - Enhance user experience

Service Improvement​

  • Process Optimization - Optimize service processes
  • Training Enhancement - Improve team training
  • Tool Development - Develop better tools
  • Communication - Improve communication

Recognition​

Contributor Recognition​

  • Public Acknowledgment - Acknowledge contributors publicly
  • Feature Credits - Credit contributors in features
  • Community Recognition - Recognize in community
  • Special Benefits - Provide special benefits

Feedback Rewards​

  • Credit Rewards - Reward with credits
  • Premium Access - Provide premium access
  • Early Access - Early access to new features
  • Exclusive Content - Access to exclusive content

Best Practices​

For Users​

  1. Be Specific - Provide specific details
  2. Include Context - Include relevant context
  3. Be Constructive - Provide constructive feedback
  4. Follow Up - Follow up on feedback

For Team​

  1. Quick Response - Respond quickly to feedback
  2. Clear Communication - Communicate clearly
  3. Regular Updates - Provide regular updates
  4. Follow Through - Follow through on commitments

FAQ​

Q: How long does it take to get a response?​

A:

  • Critical issues: Within 2 hours
  • High priority: Within 4 hours
  • Medium priority: Within 24 hours
  • Low priority: Within 72 hours

Q: Can I track my feedback status?​

A:

  • Yes, you can track feedback status
  • Use ticket number for tracking
  • Check status updates regularly
  • Contact support for updates

Q: What happens to my feedback?​

A:

  • Feedback is reviewed and categorized
  • Assigned to appropriate team
  • Investigated and analyzed
  • Resolved and communicated

Q: Can I get updates on my feedback?​

A:

  • Yes, we provide regular updates
  • Check your email for updates
  • Contact support for status
  • Follow our social media

Need more help?

Our support team is here to help you succeed. Get in touch for personalized assistance.

Contact Support

Have feedback to share? We'd love to hear from you! Use any of the channels above to share your thoughts and suggestions.