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Contact Us

Get Help​

We provide multiple ways to help you solve problems and get support.

👉 Contact Support Now

📞 Contact Methods​

Online Customer Service​

  • Business Hours: Monday to Friday 9:00-18:00 (Beijing Time)
  • Response Time: Usually responds within 5 minutes
  • Supported Languages: Chinese, English

Email Support​

Phone Support​

  • Customer Service Hotline: 400-888-8888
  • Business Hours: Monday to Friday 9:00-18:00
  • Emergency Support: 7×24 hour hotline

💬 Online Community​

User Groups​

  • WeChat Group: Scan QR code to join user group
  • QQ Group: 123456789 (I Hate PPT User Group)
  • Discord: Join our Discord server

Social Media​

  • Weibo: @I Hate PPT Official
  • Twitter: @I Hate PPT
  • LinkedIn: I Hate PPT Company Page

🆘 Emergency Support​

Critical Issues​

  • System Downtime: Immediate response
  • Data Loss: Priority support
  • Security Issues: 24/7 support
  • Payment Issues: Fast resolution

Response Times​

  • Critical: Within 1 hour
  • High Priority: Within 4 hours
  • Normal: Within 24 hours
  • Low Priority: Within 72 hours

Need more help?

Our support team is here to help you succeed. Get in touch for personalized assistance.

Contact Support

📋 Support Categories​

Technical Support​

  • Account Issues: Login, registration, password reset
  • Feature Problems: Function usage, bugs, errors
  • Integration Help: API, webhook, third-party integration
  • Performance Issues: Slow loading, timeout problems

Business Support​

  • Pricing Questions: Plans, billing, refunds
  • Enterprise Services: Custom solutions, API access
  • Partnership: Business cooperation, reseller programs
  • Training: User training, best practices

Content Support​

  • PPT Generation: Content creation, template usage
  • Design Help: Layout, styling, branding
  • Quality Issues: Content quality, accuracy
  • Customization: Special requirements, modifications

🌍 Global Support​

Regional Support​

Language Support​

  • English: Full support
  • Chinese: Full support
  • Other Languages: Limited support

📊 Support Statistics​

Response Times​

  • Average Response: 2.5 hours
  • First Response: 95% within 4 hours
  • Resolution Time: 90% within 24 hours
  • Customer Satisfaction: 98%

Support Channels​

  • Email: 60% of inquiries
  • Online Chat: 25% of inquiries
  • Phone: 10% of inquiries
  • Community: 5% of inquiries

🔧 Self-Service Options​

Knowledge Base​

  • FAQ: Frequently asked questions
  • Tutorials: Step-by-step guides
  • Video Guides: Video tutorials
  • Best Practices: Usage tips and tricks

Community Resources​

  • User Forum: Community discussions
  • Feature Requests: Submit feature requests
  • Bug Reports: Report bugs and issues
  • User Guides: Community-created guides

📞 Contact Information​

Primary Contacts​

Office Locations​

  • Headquarters: Beijing, China
  • Regional Offices: Shanghai, Shenzhen, New York
  • Remote Support: Global coverage

💡 Tips for Getting Help​

Before Contacting Support​

  1. Check FAQ: Look for answers in FAQ
  2. Search Knowledge Base: Search existing articles
  3. Try Self-Service: Use self-service options
  4. Gather Information: Prepare relevant details

When Contacting Support​

  1. Be Specific: Describe your issue clearly
  2. Provide Details: Include relevant information
  3. Attach Files: Include screenshots or files
  4. Be Patient: Allow time for response

Follow-up​

  1. Check Status: Monitor ticket status
  2. Provide Feedback: Rate support quality
  3. Share Experience: Help improve service
  4. Stay Updated: Follow our updates

Need more help?

Our support team is here to help you succeed. Get in touch for personalized assistance.

Contact Support

Need immediate help? Contact our support team through any of the methods above, and we'll get back to you as soon as possible.